SHIPPING & RETURNS
We do not ship to P.O. Boxes or Freight Forwarders. Please allow up to 7 business days for order verification and processing, and an additional 10 business days for delivery
.
All domestic orders are shipped Post airmail with signature required. International orders (to select countries) are shipped Post airmail . Shipping fees are calculated as flat-rate per country and may include additional fees calculated on a per item basis and determined by order weight. Fees may include an additional handling charge.
We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding carrier claims.
*These are estimated timeframes and are not guaranteed.
Shipping Policy
All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund. All shipping fees and international duty/tax are non-refundable. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank. In order for us to provide the best customer service, any concerns regarding orders must be received in writing within 15 days of receiving the order.
Return & Exchange Policy
DAMAGES
All items must be inspected within 15 days of receiving and customer service must be notified within 15 days of delivery. Images and descriptions of defects/damages must be provided for review.
*All packaging is just a protection against damage. We cannot replace or repair any damaged packaging.